Governance & Compliance - Archive Search Metadata Exports - Jan 2026

Known Issue

Date Logged	January 14th, 2026
Product(s)	Email Security Cloud Gateway, eDiscovery, Archive Search
Status	Fixing

Issue

Administrators may experience slow download performance when exporting Archive Search metadata via the Mimecast Administration Console.

This is being investigated by our engineering team.

Workaround

While a resolution is being worked on, there are two available options to obtain Archive Search metadata export reports:

• Wait for the export to complete
  If you initiate a metadata export from Archive Search in the Mimecast Administration Console, allow additional time for the export to complete. Exports can take a few minutes before the download is available.

• Use Case Review to export metadata
  As an alternative to exporting directly from Archive Search, you can use Case Review:

  • Open Case Review.
  • Create an Archive Search.
  • Create a new export.
  • When configuring the export, set the Data Type to Metadata Only.

  This Case Review export provides a similar metadata report with even more metadata fields than the Mimecast Administration Console metadata export.