Analysis & Response - Email Analysis Failure - Jan 2026

Known Issue

Date Logged	August 26th, 2025
Product(s)	Email Security Cloud Gateway (CG), Analysis and Response
Status	Fixing

Issue

We are aware of an issue where you may experience failures when attempting to view email details in the Analysis and Response (A&R) Center. The error message "Not Available at this time" is displayed when trying to access email analysis information.

You may notice a short delay before message details appear in the Analysis and Response Center. Check back in a few minutes for the latest information.

Our engineering team is currently investigating and increasing logging to better identify where the performance can be improved.

Workaround

N/A.

See Also…

• Analysis & Response