Sync & Recover - End of Sale (Frequently Asked Questions)

This article contains information on the end of sale of Sync & Recover, its replacement by Backup & Recovery, key dates, customer impact, migration steps, and upcoming Microsoft 365 coverage enhancements.

This is for Cloud Gateway customers

Key Dates to Remember
End of Sale for Sync & Recover CG: 11 August 2026 - after this date, new purchases of Sync & Recover CG will no longer be accepted. Backup & Recovery General Availability: 11 August, 2026   Final date for Sync & Recover CG renewal: 11 February, 2027
General - End of sale Overview
Q:	What is happening to Sync & Recover Cloud Gateway?
A:	Mimecast will no longer sell Sync & Recover Cloud Gateway (Sync & Recover CG) after 11 August 2026. This change means that Sync & Recover CG will no longer be available as a standalone add-on or as part of certain Mimecast plans. Instead, it will be replaced by a new solution, Backup & Recovery, which offers more modern and comprehensive capabilities.
Q:	Why is Mimecast making this change?
A:	Sync & Recover CG was originally designed for Exchange mailboxes, but today, businesses rely on Microsoft 365 for much more than email — including Teams, OneDrive, and SharePoint. Backup & Recovery is built to provide full protection for all Microsoft 365 workloads, giving your organization better backup coverage that grows with the way you work.
Q:	Will my existing Sync & Recover CG subscription be affected?
A:	No, your current subscription is not affected. You will continue to have full support for Sync & Recover CG as long as your contract is active. Standalone Sync & Recover CG renewals will be accepted until 11 February 2027. For plan customers, your plan will continue to renew normally Sync & Recover CG will simply not be included after 11 February 2027, with Mailbox Backup & Recovery taking its place.
What Does This Mean for You?
Q:	What will happen to my Sync & Recover subscription?
A:	It depends on how you currently use Sync & Recover CG: If Sync & Recover CG is included in your Mimecast plan:   From 11 August 2026, Mailbox Backup & Recovery will be added to your plan, giving you coverage for Exchange mailboxes with 1 year retention. You will have access to both Sync & Recover and Backup & Recovery in parallel, giving you time to transition at your own pace. No action is required from you right now — your account manager will be in touch ahead of your renewal. If your plan next renews after 11 February 2027, Sync & Recover CG will no longer be included. Mailbox Backup & Recovery, which will have been running alongside Sync & Recover CG since 11 August 2026, will continue as the backup and recovery component of your plan. If your plan renews before 11 February 2027, Sync & Recover CG will remain for the duration of that renewed contract term and will be replaced at your subsequent renewal. If you purchased Sync & Recover CG as a standalone add-on: You will transition to Backup & Recovery for Microsoft 365, which extends protection across Exchange, Teams, OneDrive, and SharePoint. Upon procuring Backup & Recovery, you will have one year of parallel access to both products, giving you time to transition your backup and recovery coverage before Sync & Recover access ends. Please note that standalone Sync & Recover CG renewals will only be accepted until 11 February 2027. Your account manager will reach out to discuss migration options before your next renewal.
Q:	What if my organization uses Exchange Server on-premises?
A:	Backup & Recovery is designed for Microsoft 365 and does not support Exchange on-premises environments. If you are still using Exchange Server on-premises, please contact your Mimecast account manager to discuss your options.
Product overview – Backup & Recovery
Q:	What is Backup & Recovery? How is it different from Sync & Recover CG?
A:	Backup & Recovery is a modern solution that protects your critical business data across the entire Microsoft 365 suite (Exchange, Teams, OneDrive, and SharePoint). Unlike Sync & Recover CG, which only covered Exchange mailboxes, Backup & Recovery provides comprehensive protection for all Microsoft 365 workloads in a single solution.
Q:	What are the main benefits of Backup & Recovery?
A:	Backup & Recovery offers: Full Microsoft 365 coverage: Protects Exchange mailboxes, Teams chat and channels, OneDrive files, and SharePoint content. Future-ready architecture: Built to align with how businesses use Microsoft 365 today. Scalable storage: Includes 50 GB of pooled storage per user (with options to expand).
Q:	Will Backup & Recovery protect all Microsoft 365 data from day one?
A:	Backup & Recovery for Microsoft 365 launches with Exchange mailbox coverage on 11 August 2026. Protection for OneDrive, SharePoint, and Teams will be added every quarter starting October 2026. Customers who sign up within the initial months of launch will benefit from first-year promotional pricing. Your account manager will share full details when pricing is published.
Q:	Will my existing backup data from Sync & Recover CG be migrated to Backup & Recovery?
A:	Backup & Recovery is a new platform, and existing Sync & Recover CG backup data will not be carried over.
Renewals & Migration
Q:	Can I renew my Sync & Recover CG contract after 11 August 2026?
A:	Yes, standalone Sync & Recover CG contracts can be renewed until 11 February 2027. After this date, renewals will no longer be accepted. For plan customers, Sync & Recover CG will simply not be included in renewals processed after 11 February 2027, with Mailbox Backup & Recovery taking its place.
Q:	What happens to my Sync & Recover CG when my plan renews?
A:	If your plan renews after 11 February 2027, Sync & Recover CG will no longer be included. Mailbox Backup & Recovery, which has been running alongside Sync & Recover CG since 11 August 2026, will continue as the backup and recovery component of your plan going forward. If your plan renews before 11 February 2027, Sync & Recover CG will remain for the duration of that renewed contract term and will be replaced at your subsequent renewal. Your account manager will be in touch ahead of your renewal to walk you through the changes.
Q:	Will there be support for migrating to Backup & Recovery?
A:	Mimecast will provide migration support to help you transition from Sync & Recover CG to Backup & Recovery. Please note that Backup & Recovery is a new platform, and existing Sync & Recover CG backup data will not be carried over.   Your account manager will work with you to ensure a smooth transition ahead of your renewal.
Support & Further Information
Q:	What should I do now?
A:	No immediate action is required. Mimecast will contact you before your next renewal to discuss the transition to Backup & Recovery. In the meantime, if you have any questions or need assistance, please reach out to your account manager or Mimecast support.
Q:	Where can I learn more?
A:	Your customer success manager will provide detailed information closer to the release date. You can also contact your account manager for early access to product details and migration guidance.
Q:	Who do I contact if I have questions not covered here?
A:	Please reach out to your account manager or support.