Remediation 2.0 - FAQ

This page covers Frequently Asked Questions relating to Remediation 2.0.

Q:	Do I need to do anything to get Remediation 2.0?
A:	No. Remediation 2.0 will be rolled out in phases. You do not need to do anything.
Q:	Will this change how I currently use Threat Remediation?
A:	No. The user interface and workflows remain the same. You'll simply notice faster remediation times.
Q:	Will my existing remediation actions still work?
A:	Yes. All existing remediation capabilities work exactly as before. Just significantly faster.
Q:	Does Remediation 2.0 change how messages are removed from M365 mailboxes?
A:	Yes. Remediation 2.0 removes the entire message, ensuring complete elimination of the threat. The previous approach of removing attachments individually is replaced by a single, decisive message-level action - faster, cleaner, and more thorough. If you have questions about how this applies to your environment, contact your Customer Success Manager.
Q:	Do I need to reconfigure anything for my Office 365 environment?
A:	No. Your existing authentication and permissions remain valid.
Q:	What happens to my remediation history and logs?
A:	All historical data is preserved. New remediations benefit from enhanced logging, but nothing is lost.
Q:	Can I still remediate emails in bulk?
A:	Absolutely. In fact, Remediation 2.0 handles large bulk operations much better than before with the same fast, consistent performance.
Q:	Does this work with Email Security - API deployment?
A:	Yes. Remediation 2.0 provides the same fast performance for both Cloud Gateway and API Email Security customers.
Q:	What if I experience issues with remediation?
A:	Contact Mimecast Support immediately. We have enhanced monitoring and logging to quickly diagnose any issues.
Q:	Where can I learn more about the technical architecture?
A:	Your Customer Success Manager can provide additional technical documentation upon request.
Q:	Is this available to only MEIR Customers?
A:	Remediation 2.0 is available to all Threat remediation customers.