Troubleshooting
The section includes troubleshooting information and related solutions for the backup agent.
- Mac Migration Assistant, Time Machine, and the backup agent
- macOS not backing up files with personal data
- Prevent unwanted OneDrive file downloads
- Read agent log files
- Real-time changes not detected
- Recover files infected by CryptoLocker or CryptoWall
- Recover from viruses and malware
- Red circle on restored Mac files (restricted permissions)
- Renamed or "missing" external drive stops backup
- Restore files during synchronization
- Speed up your backup
- Stop and start the Code42 service
- Test your network connection
- Unable to back up files (Linux)
- Unable to back up files (Mac)
- Unable to back up files (Windows)
- Unable to connect to backup engine on devices with a custom localhost address
- Unable to open Zip file from web restore
- Unable to remove default backup set
- Unable to restore
- Unable to restore specific files
- Understand and troubleshoot backing up open files with Windows VSS
- Understand and troubleshoot backup issues with Mac file watching services
- Understand and troubleshoot frequency and version settings
- Uninstall and reinstall the backup agent
- Update file verification scan schedule
- Use the backup agent on a device with limited resources
- Use the backup agent with limited bandwidth
- User permissions requirements for the backup agent (Windows)
- What to do after receiving a backup alert