Mimecast Personal Portal - Logging in & Setting your Password

The images in this article reflect the new MPP User Interface, which could differ from your end user experience. Please review this article for details on switching to the new UI.

This article explains how to log into the Mimecast Personal Portal, setting or resetting your password, and troubleshooting login issues, including Single Sign-On (SSO) configurations if enabled by your administrator.

Logging in to the Mimecast Personal Portal.

You can log in to the Mimecast Personal Portal, by using the following steps:

1. Navigate to: https://login.mimecast.com
2. Enter your Email Address in the login screen.
3. Click on Next.

If your administrator has chosen to use a Single Sign-On technology you will be redirected to the sign in page of the identity provider.

4. Select one of the following options from the drop-down:

• •  Select Cloud if you're using your Mimecast Cloud password.
  • Select Domain if you're using your Domain (Network) password.

5. In the Password field, enter the password that has been provided by your Administrator.

If your administrator has chosen to use a Single Sign-On technology, you will be redirected to the sign in page of the identity provider.

6. Select Login.

Setting your Password

If your administrator has enabled cloud password resets as per Cloud Password Reset - Configurations; you can set your cloud password from the Mimecast Personal Portal. This involves you:

• Requesting a cloud password reset via email.
• Receiving a one time, time limited code via email.
• Entering the code into the Mimecast Personal Portal log in dialog.
• Being forced to reset your cloud password.
• Using the new cloud password from then on.

You can reset your cloud password, by using the following steps:

1. Enter the Mimecast Personal Portal URL into your browser.
2. Enter your Email Address to log in. This authenticates you as a valid user.
3. Click on Next.
4. Click the Reset Cloud Password link. A captcha panel is displayed to prevent unauthorized access to your account.
   
   
5. Enter the displayed Captcha.
6. Click on Reset Password.
7. Select the Email option.
8. Click on Next. You'll receive an email from us containing a reset code.
9. Enter the Reset Code.
10. Click on Continue.
11. Enter and confirm a New Password making sure it meets the displayed requirements.

12. Click on Confirm.

You can change your existing cloud password, by using the following steps:

13. Select the Settings   icon and then Change Cloud Password.
14. Enter your current password.
15. Enter and confirm your new password, ensuring it meets the requirements detailed on screen.
16. Select Change Password.