Mimecast Personal Portal - Overview

The images in this article reflect the new Mimecast Personal Portal User Interface, which could differ from your end user experience. Please review the Mimecast Personal Portal Settings section for details on switching to the new UI.

This article provides an overview of the Mimecast Personal Portal, including its features, settings, accessing delegate mailboxes, submitting feedback, troubleshooting login issues, and addressing known issues for uninterrupted email management.

What is the Mimecast Personal Portal?

The Mimecast Personal Portal is an end-user application that provides uninterrupted access to your mailbox. An internet connection is required to manage your email communications across a range of devices. The Mimecast Personal Portal ensures uninterrupted email security by remaining functional during a server outage and allows your End Users to stay productive. During the outage, they can use secure messaging, access archived messages, calendar and use the Large File Send service.
This set of articles aims to help you use the Mimecast Personal Portal, providing steps and information that will assist with accessing your mailbox and using each of the available features.

Mimecast Personal Portal Settings 

You can configure Mimecast Personal Portal Settings, by using the following steps:

1. Log in to the Mimecast Administration Console.
2. Navigate to Users & Groups | Applications.  

Below is a table showing Mimecast Personal Portal Settings. For more information on Application Settings, see Configuring Application Settings.

Field / Option	Description
Enable Mimecast Personal Portal	Select the option to enable the Mimecast Personal Portal Settings.
Enable New UI	This option can be selected to enable the new User Interface.
Change Default Exchange Folder View	Displays Exchange Folders in the Mimecast Personal Portal, in either Full or Live View by default. However, this is dependent on the relevant Application Settings control specified above.
Change Time Zone	Enables users to modify the Time Zone within the Mimecast Personal Portal Settings.
Allow Printing	Enables users to print emails within the Mimecast Personal Portal.
Change Default Home Page	Enables users to modify the default landing page displayed when logged in to the Mimecast Personal Portal.
Exchange Folder View	Sets the default exchange folder view.
Home Page	The default page displayed when users log in to the Mimecast Personal Portal.
Mimecast Personal Portal Session Timeout	Controls the length of time before an inactive Mimecast Personal Portal session expires, requiring the user to log in again to continue working.

Enable New UI 

You can switch to the new Mimecast Personal Portal user interface (UI), using the Mimecast Administration Console, by using the following steps:

1. Log in to the Mimecast Administration Console.
2. Navigate to Users & Groups | Applications.  

3. Scroll down to Web and expand this section, then select the Enable New UI option. 

Delegate Mailboxes

This section describes how to access delegate mailboxes in the Mimecast Personal Portal, where access has been configured. It is intended for End Users.

If you've been assigned delegate mailbox access, you are able access and use Mimecast Personal Portal to a specific user's mailbox.

During a Continuity event, delegate access is still available and operates in the same way.

Accessing a Delegated Mailbox

You can access a delegate mailbox by using the following steps:

1. Click on your Profile Avatar in the top right-hand corner. A list of the delegated accounts you can access is displayed.
2. Click on the Open button next to the delegate mailbox you want to access. A new browser tab is displayed for the delegate's account.

3. Once access to a delegate's mailbox is displayed, all the functionality available to your account is available for the delegate's account. This includes the ability to access their:

• • Inbox and Sent Items folder.
  • Archive folders.
  • Calendars.
  • Personal / Moderated On Hold queues.
  • Bounced / Rejected Messages lists.
  • Managed Senders lists.

When composing a message, it is sent from the delegated user.

To switch back to your profile, click on the original browser tab.

Getting Assistance 

Should you wish to get assistance from support or provide information on an existing support case, the following information will assist in doing this.

1. From the Mimecast Personal Portal Dashboard, Select the Settings  icon next to your user account name.
2. Select the Contact Support option:

Troubleshooting & Known Issues

Troubleshooting

You can log in to the Mimecast Personal Portal using either your network password, or a Mimecast Cloud password (depending on what has been configured by your Administrator). Your organization may also enable Two-Step Authentication, which requires a secure token to log in.

If you are unable to log in, it could be due to one of the following:

• A problem with your organization's internal directory server.
• Not having a Cloud password. This can either be created by the Administrator, or they may enable you access to set it for yourself.
• You don't have the correct permission assigned to your account.
• An issue with your security identity provider, if you're using SAML Single Sign-On Authentication.

Web Browser Compatibility

If you experience issues when logging in to Mimecast Personal Portal, they may be related to your credentials or your Web Browser's compatibility. See the Browser Support Matrix page for full information.

Known Issues

For information on Known Issues affecting Mimecast Personal Portal, see the following articles: 

• Large File Send Displayed Recipients - Apr 2023
• Hyphen in Archive Search - Apr 2023