Hyphen in Archive Search - Apr 2023

Known Issue

Date Logged	April 3rd, 2023
Product(s)	Mimecast Personal Portal
Status	Not Fixing

Issue

No Archive Search results are returned when Mimecast Personal Portal search requests meet the following criteria:

• The search is run in Mimecast for Outlook AND
• The full subject field of a message is used AND
• The subject line contains a hyphen

This is a known limitation not on the Mimecast Product Team Roadmap to resolve.

Workaround

To return the required Archive Search in the Mimecast Personal Portal:

• Prior to running the search
• Add the escape character "\" before the hyphen "-" in the subject line.

See Also…

• Configuring Application Settings