Mimecast Partner - Managing Partner Administrators

This article contains information on managing external partner administrators in Mimecast, detailing role assignments, permissions, and security measures for MSP partners using the Mimecast Partner Portal.

Available to selected roles only, the Manage Partner Administrators feature enables you to allocate access to administrators outside of the partner's customer organization's internal domains. This is used when the account is being managed by an external service provider. This only applies if the partner utilizes the Partner Portal. For more information on delegating access to an external partner administrator, see Delegating Access.

• The Partner Administrator role is only applicable to Mimecast MSP Partners.
• If IP Address restrictions have been enforced in the customer's Account Settings, the Partner Account Settings are respected when logging in from the MSP Portal. This ensures that the Partner is able to access the customer account without connecting from the customer's configured IP ranges.

A Basic Administrator role is added when your account is created, but you can have one or more users with Protected Content Permissions e.g., Super Administrators, Full Administrators, and Discovery Officers.
These roles have additional security measures, with the roles' management (e.g., address changes, password resets) only being able to be performed by Mimecast Support.
You can add an external administrator to a customer's account, by using the following steps:

1. Log in to the customer's Mimecast Administration Console using the account details provided when the account was created e.g. [e-mail] .
2. Navigate to Account | Roles.
3. Click on  Manage External Administrators.
4. Click on Add External Admin.
5. Complete the External Admin Permissions section as follows:

   Field / Option	Setting
   External Admin Email Address	Specify the email address of the user you want to use to login to the Managed Service Provider portal.
   Select Role	Specify the appropriate role for the user.

6. Click on Save and Exit.
7. Repeat Steps 4 to 6 if additional administrators are required on the customer's account.

These steps must be repeated for each client, and for each MSP Administrator.

See Also...

• Managing Administrator Roles
• Understanding Administrator Roles
• Partner Portal Admin Bulk Upload
• Exporting Partner Logins