Mimecast Personal Portal - Using Your Inbox

The images in this article reflect the new MPP User Interface, which could differ from your end user experience. Please review this article for details on switching to the new UI.

This article describes how to manage your inbox in the Mimecast Personal Portal, including accessing emails during continuity events, composing and forwarding messages, using stationery, and checking message delivery status.

Using your Online Inbox and Sent Items

The Online Inbox and Online Sent Items in the Mimecast Personal Portal are accessible during a Continuity event. These will display the last 30 days worth of emails. Items older than this can be found using Archive Search.

You can display a message in your Online Inbox or Sent items folder, by using the following steps:

1. Log in to the Mimecast Personal Portal.
2. Select the Mailboxes Icon from the left-hand menu.

3. Display a list of all received or sent messages from the last 30 days by selecting either:

• • Inbox.
  • Sent Items.

4. To access more messages, scroll to the bottom of the list and more items are retrieved.
5. Either:

• • Select a message to display a preview of it.
  • Select it twice in quick succession (double click) to display the message in a new tab.

6. From the list of messages, you are able to Reply, Reply All and Forward individual messages.

Sent Items 

This section describes how to retrieve information relating a message's delivery. This enables you to confirm if a message has been successfully delivered.

You can identify the delivery status of a message, by using the following steps:

1. Log in to the Mimecast Personal Portal.
2. Click on the Mailboxes icon.
3. Click on your Sent Items folder.
4. Click on the required Message.
5. Click on the Delivery Receipts Status drop-down. This displays delivery information for each of the message's recipients. This can be accessed by one of the icons mentioned below:

Icon	Description
	Click on this icon to display the delivery receipt status for the recipient. Click on the OK button to close the dialog.
	This icon indicates the message has been successfully delivered to the recipient's mail server. Hover over the icon to display additional information (e.g. delivery method). This doesn't guarantee delivery to the user. It only indicates that the message has been accepted by their mail server.

Composing an Email

This section outlines how to compose emails and reply to or forward emails in the Mimecast Personal Portal, where the compose functionality is enabled.

You can compose an email, by using the following steps:

1. Log in to the Mimecast Personal Portal.
2. Click the Compose icon to create a new message.
3. Add the recipients, subject line, and message body as required.

The auto-complete feature matches approximately 200 contacts from emails sent through Mimecast.

4. Click the Attach to add an attachment. A total file size limit of 50 MB is allowed. If the attached file size exceeds this limit, the following error is displayed:

5. Once the email has been composed, click the Send icon to send the message.

The Compose feature does not support the inclusion of inline, or embedded images in email. Any inline images included will show within the Mimecast Personal Portal environment, but will not display when messages are sent outside of Mimecast.

Forwarding Multiple Messages

You can forward multiple messages, by using the following steps:

1. Log in to the Mimecast Personal Portal.
2. Display the messages in your Online Inbox, Online Sent Items, or Archive Folder.
3. Select the messages to be forwarded via the selection check box.
4. Select Forward from the message preview. 

   If you only have one message selected, a new message is created with the content from the selected message in the body, and a copy of the original message attached. If you have multiple messages selected, a new message is created, with an empty body and copies of all the selected messages attached.

5. Enter the intended recipients.
6. Select on Send.

Using Stationery

Stationery layouts and policies are defined by administrators in the Administration Console.

You can apply Stationery to a message, by using the following steps:

1. Log in to the Mimecast Personal Portal.
2. Either Compose a new message or Reply to/forward an existing message.
3. Click on the Select email stationery button.
4. Select the desired Stationery Layout, or:

• • Default Template: The stationery layout set as default by the administrator will be applied.
  • No Stationery: Ensures no stationery is applied to the email.

5. Having composed and sent your message, the selected stationery will be added automatically, when the message is sent.