Mimecast for Outlook - Submitting Feedback and Getting Help

This article contains information on using the Feedback functionality in Mimecast for Outlook, including submitting feedback, raising support cases, requesting new features, accessing community forums, and obtaining help through the knowledge base.

No Service Level Agreement (SLA) is associated with the Feedback options, and response times may vary.
Feedback sent to Mimecast is not received by your internal IT Administrators, and should not be used to report general IT issues. Contact your Mimecast Customer Advocate to request new features for us to fully scope your requirements.

Introduction

If your Administrator has enabled the Feedback functionality, it can be used to:

• Raise a Support Case with us via the website.
• Ask a question, or answer those of other users in our Mimecast Community.
• Request a new feature, or comment and vote on others in our Mimecast Community.
• Send us technical details related to an existing Support Case.

To enable / disable the feedback functionality, select / deselect the Enable Feedback Function option in your Account Settings.

Submitting Feedback

1. Access the Feedback menu item by clicking on the:

• • Gear  icon in the bottom left-hand corner of the application, and click the Feedback menu item.
  • Mimecast ribbon in Microsoft Outlook, and click the Feedback menu item in the General section.

2. Select the relevant option from the Feedback menu:

   

Option	Description
Contact Support	Share your feedback via our 24/7 help desk, staffed by our highly-skilled Technical Support team with email management knowledge. Send an email via the contact form, or phone the number listed for your region.
Ask a Question	Collaborate with experts and your peers on all your Mimecast questions via the Mimecast Community.
Share an Idea	Search for and comment on existing product ideas, or share new ideas in the Mimecast Community.
Send Technical Information	Provide additional technical information for an existing Mimecast Support case. Add the reference number of your case along with any additional information, and click on the Send button.

Getting Help

This section describes how Mimecast for Outlook users can access help related to the function performed.

You can access help in the knowledge base from the locations listed below. However, the method used determines how it's displayed in Mimecast for Outlook:

Method	Example	Description
Mimecast Ribbon		Displays the top-level  Mimecast for Outlook - Overview page in the Mimecaster Support Center in your browser. From there, you can access all Mimecast for Outlook documentation, including a list of user guides and administration guides.
Mimecast for Outlook Title Bar Icon		Displays the help page relevant to the task being performed. How this is performed is dependent on the Mimecast for Outlook version being used: A popup panel is displayed from the right-hand side of the dialog. This: Lists the recommended knowledge base page. Allows you to search the Mimecaster Support Center for additional content Allows you to send us feedback. See Submitting Feedback, above.