Service Monitor - Dashboard

This article contains information on using the Service Monitor Dashboard to monitor message queues, Active Directory services, and historical data, with tools for analyzing performance, managing alerts, and ensuring service connectivity.

On accessing the Service Monitor, the dashboard displays by default. If you are already using some other Service Monitor functionality, you can switch to the dashboard by clicking on the Dashboard tab.

The Dashboard provides a graphical representation of the status of message queues, as well as synchronization services. This data is updated every 15 minutes and displayed in one of the following tabs:

• • • Queues (inbound and outbound).
    • Active Directory Services.

If you don't have email or Directory Synchronization configured on your account, the Service tab is not displayed on the dashboard.

Queues

The Queues tab displays a graphical representation of your outbound delivery and inbound delivery. The queue status and any alerts are also displayed in each section. Each queue has its own meter which displays the following:

Element	Description
Current Level	The queue meter shows the number of messages in the queue at the last update. For the Outbound Queue, this is the number of messages on the Mimecast platform that we are currently trying to deliver outbound. For the Inbound queue, this is the number of messages in the delivery queue on retry to be delivered to your environment.
Recommended Threshold	This displays the threshold value set on the Configure Alerts page. See Service Monitor - Managing Alert Notifications. If an email queue exceeds the threshold, alerts are sent to the subscribers.

Displaying a Queue's History Data

From the Dashboard, you can access a view of a queue's history. This allows you to analyze the queue's data, to determine if there are any potential ongoing issues. The data is displayed in a graphical format in the following time frames:

Time Interval	Historical Data Displayed
15 Minute	2 Days
Hourly	7 Days
Daily	60 Days

You can access a queue's History data, by using the following steps:

1. Click the History button underneath the queue's meter display.
2. The queue history graphical information and data displays, as outlined below:

• • • Graph: Displays a graph of the average message count versus the alert threshold in selected time intervals. The 15 Minute interval tab displays by default. Optionally click on the Hourly or Daily tab to update the graph's display.
    • Data Columns: This displays:
      • Date and time when the data was collected.
      • Number of messages in the queue at the time the data was collected.
      • Threshold for the queue as configured in the Configure Alerts page.
    • Show/Entries: Click on the drop-down arrow and select to display 10, 25, 50, or 100 entries per page. This also updates the queue's graph.
    • Search: Use the Search field to show particular data and update the queue graphical display.
    • Time Zone: Select a time zone to apply to the data from the drop-down menu.
    • Next/Previous: Use these buttons to switch between the pages displayed. This will also update the queue graphical display.

Service Status

The Service Status indicators display the status of the Active Directory connected to your account. The meter allows you to quickly monitor the connection of your services by displaying the following:

• • • The total number of service connections.
    • The current number of active services.
    • The current number of inactive services.

You can display full service information, by using the following steps:

1. Click on the View Services link on either the

• • • Active Directory Services tab.

2. The AD Services data displays by default.
3. The current status of each service can be viewed as follows:

• • • : Indicates that the service is connected and running OK.
    • : Indicates there is an issue with the service. See the "Last Error" message for further information.

4. The service detail displayed differs depending on the service type, as outlined below:

   Service Type	Field	Details Provided
   Active Directory	Host	The IP address associated with the Active Directory connection.
   	Port	The port associated with the Active Directory connection.
   	RootDn	The distinguished name for the user who is unrestricted by access controls or administrative limit parameters.
   	UserDn	The distinguished name of the user that is authenticated to the directory.
   	Last Error	Displays a current message update if there are any problems with the connection.

5. Displaying a Service's History

From the Services page, you can access a view of all the configured Service's history. This allows you to analyze the Service to determine if there are any ongoing issues. The history is displayed in a graphical format in the following time frames:

• • • 15 minutes.
    • Hourly.
    • Daily.

You can access a Service's history, by using the following steps:

1. Click the History link in the top right corner of the service.
2. The Service's graphical information and data displays, as outlined below: 
   
   

• • • Graph: Displays an interactive graph of the average number of OK service connections versus the average number of Error connections, in selected time intervals. The 15 Minute tab displays by default. Optionally click on the Hourly or Daily tab to update the graph's data on display.

Hover your mouse over the graph to display the number of OK or Error service statuses during the selected interval.

• • • Date / Time: Displays the date and time when the data was collected.
    • Status: Displays an icon of the service's status when the data was collected. This can be either:
      • : The service's status was OK at the time of the data entry.
      • : The service's status has an error at the time of entry, and an alert has been sent to subscribers (if configured).
    • Show/Entries: Click on the drop-down arrow and select to display 10, 25, 50, or 100 entries per page. This will also update the graph.
    • Show/Entries: Click on the drop-down arrow and select to display 10, 25, 50, or 100 entries per page. This will also update the graph.
    • Time Zone: Select a specific time zone to apply to the data from the drop-down menu.
    • Next/Previous: Use the buttons to switch between the pages displayed. This will also update the queues graphical display.