Awareness Training - Reporting Messages

This article describes how the Mimecast Awareness Training platform is integrated with the Mimecast Report Buttons, and is intended for Administrators.

Introduction

This integration works for Mimecast Email Security Cloud Gateway (CG), with and without Mimecast Email Incident Response (MEIR). See Mimecast Email Incident Response - Reporting Messages.
It is also available for Mimecast Email Security Cloud Integrated (CI) customers, utilizing the reporting features that are part of Outlook End User Reporting.

The Mimecast Report Buttons with the built-in Mimecast Awareness Training Integration are:

• Mimecast Essentials For Outlook Report Button.
• Mimecast for Outlook Report Message Button.
• Mimecast for Mobile Report Message Button.
• Mimecast for Mac Report Message Button.
• Mimecast Personal Portal Report Message Button.

Outlook End User Reporting is available for Email Security Cloud Gateway customers, see Mimecast for Outlook - Blocking Senders and Mimecast Essentials For Outlook - Overview.

Reporting a message flow 

When a Mimecast Awareness Training phishing simulation is reported, the following actions are triggered:

End User Application	Reported Email Real or AT Simulation	User Blocked	Moved To
Mimecast Essentials for Outlook	Real	Yes	Junk
Mimecast Essentials for Outlook	Simulated	No	Deleted Items
Other End User Applications	Real	Yes	Junk
Other End User Applications	Simulated	No	Junk

The user notification after reporting differs, depending on whether the message was real or Mimecast Awareness Training simulated:

• If the reported email is a Mimecast Awareness Training simulated phishing email, the Reported status is accessible via the Phishing Training Dashboard. The reported message is not sent to Mimecast. 
  We track that the message has been reported, if this was done via Native Reporting (but not if it was reported by any Mimecast End User Applications).
• If the reported email is not a Mimecast Awareness Training simulated email, then the regular MEIR or non-MEIR workflows will be applied.

For more reports relating to Mimecast Awareness Training, see Reporting & Insights.