Awareness Training - Managing Email Alerts

This article describes how to manage the email notifications sent to users to remind them to complete their assigned Mimecast Awareness Training Company-Wide Training, which is intended for administrators.

Up to four email notifications can be sent to users who have not completed their training modules, to remind them to complete them. These are sent at weekly intervals.

For more information about Training queues and content, see:

• Company Wide Training
• Scheduling Targeted Training
• Scheduling Training Modules

Enabling / Disabling Email Notifications

When your email alerts are displayed, you can enable or disable them.

You can enable or disable an alert, by using the following steps:

1. Log in to Mimecast Awareness Training.
2. Select Settings | Email Templates.
3. Enable the Branding for Emails to turn on the Notification Templates below. See Branding.

The Company-Wide Training Assignment Notification Email can be edited in the module details, once the video is scheduled.

Viewing / Changing Email Notifications

You can view and edit the notification email message on a released Company Wide Training module, by using the following steps. Users who have not yet taken the training will see the updated email.

1. Log in to Mimecast Awareness Training.
2. Select Training Queues | Company-Wide Training.
3. Click on the Company Wide Training module you wish to change.
4. Click on the Customize Email button.
5. Click on the Edit Email button to edit it. The editor allows you to add:

• • Styles.
  • Text formatting.
  • Text content
  • Images: You can add images by copying and pasting them.
  • Links.

6. Click on the Update button.
7. Click on the Close button to return to your alerts

The Reset to Default button can be used to return the alert to its default version.