Authentication - Cloud Password Reset - Configurations

This article contains information on how end-users can set or reset their Mimecast cloud password via the Mimecast Personal Portal or applications, using email or SMS for authentication, with options controlled by Authentication Profiles and Continuity Events.

You can provide end-users with the ability to set or reset their Mimecast cloud password via the Mimecast Personal Portal or one of the end-user applications (e.g., Mimecast for Outlook). Once reset, the new password can be used on all Mimecast applications.

The workflow involves the user:

1. Requesting a cloud password reset.
2. Receiving a one-time, time-limited authentication code.
3. Entering the code into the Mimecast Personal Portal or end-user application log-on dialog.
4. Entering a new cloud password.

There are two options that control whether an end-user can reset their cloud password:

• • • An Authentication Profile contains a Password Reset Options option. This must be set to the method you want your users to use to reset their cloud passwords:

      Field / Option	Description
      Not Allowed	This option prevents end-users from changing their cloud password. If they attempt to do so, a notification is displayed informing them to contact their administrator.
      Email	Select one of these options to denote the method (or methods) an end-user can use to reset their cloud password.
      SMS
      Email or SMS

    • A Continuity Event contains an Allow Cloud Password Reset option, which overrides the Authentication Profile option. This also must be set to the method you want your users to use to reset their cloud passwords.