This article provides an overview of The Managed Service Provider (MSP) Portal and its functionality. The managed service provider (MSP) portal is available to select partners and assists with the following:
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- View your prospects and customers in one place, including their service status.
- Manage a customer's on-boarding "Connect" process, including accessing a prospect's Request for Information form.
- Access a customer's Administration Console to configure and manage their account.
- Place and confirm orders.
- Access Mimecast marketing materials and resources.
When accessing the portal, a dashboard is displayed that provides information at a glance. The data is automatically refreshed every 15 minutes and displays the following:
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- Total (active) customers
- In-Progress "Connects"
- Total seats (for all customers)
- Your Partner Info
- Prospects & Orders
- Active Trials
- Resources, which include links to:
- Mimecast Status Page
- Mimecast University
- Tools & Resources
- Collateral & Marketing Tools
Using the Portal
The Partner Portal does not support specific IP address restrictions when using 2-step authentication.
The portal has several menus and toolbar items in the header that allow you to perform various functions. These include a left-hand menu, account-related menu, search bar, help center icon and announcements bullhorn.
- Click the Menu icon to display a menu that pops out from the left-hand side of the dashboard. This allows you to access various functions of the portal shown below:
- Click on your Account Profile to display a drop down menu. This provides you with:
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- Details of your account
- Partner Details
- Create User
- Partner Config
- Invoices
- Bulk Admin Upload
- Click in the Search box to find specific content in the Partner Portal.
- Click the Help Center icon to be directed to the Partner Knowledge Base, which contains articles related to Mimecast Partners.
- Click the Bullhorn icon for:
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- Important Updates : Product and Feature Updates
- In a technical Role? : Resources you need
- Help me sell & market Mimecast: Guides & tools to engage your customers
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