Mimecast Partner - Logon Troubleshooting

This article is a troubleshooting guide, to help those who are experiencing problems accessing The Managed Service Providers (MSPs) Portal. We've provided possible solutions to some common login issues below.

I'm using AD synchronization, but can't log on

• Check if you have received a registration invitation to the Partner Portal. If not, contact your account manager.
• Are you selecting the "Domain" password in the drop-down on the log-on page? If your login attempt is still unsuccessful:
  1. Try logging on to a secondary application, such as the Mimecast Personal Portal, to validate your credentials.
  2. Contact your Mimecast account manager to check that your AD synchronization is correctly enabled on your account.

I've tried my cloud password, but am unable to log in

• Have you received a registration invitation to the Partner Portal? If not, contact your account manager.
• Ensure that the "Cloud" password option is selected from the "Authentication Type" dropdown. If you’ve been issued with a temporary password, you will be prompted to reset this.

I don't know/have forgotten my Mimecast cloud password

• If you have self-serve password resets enabled on your account, you can request a new one via the "Trouble Logging In" link on the Portal homepage.
• If you do not have self-serve password resets enabled, your internal Mimecast administrator should be able to issue you a new one. Alternatively, speak to your Mimecast account manager, who can provide further assistance.

I am using Single-sign-on, but cannot access the Partner Portal

• Has the Partner Portal been configured with your Identify Provider? Refer to the 3rd Party applications section for more information.
• Is 2-factor Authentication correctly configured? Note that the Partner Portal does not support IP allowlisting at this stage.