Connect Application - Confirming Details

Customers currently using the Connect Application are advised to complete their onboarding setup as soon as possible, as the Connect Application is scheduled to be discontinued on the 31st of January, 2024.

Applies To

This article contains information on confirming and correcting account details in the Connect Application, including company name, email domain, platform, and Mimecast region.

Overview

The first step in the Connect Application after you've logged on is to confirm we have the correct account details for you. If any changes are required, you can let us know about these. We will change them and contact you when we are ready for you to confirm them again.

The account details to be confirmed are:

• • • The name of your company.
    • Your primary email domain.
    • Your platform (Microsoft 365, On-premises, Hybrid or Hosted Exchange).
    • The Mimecast region where your account sits.

Confirming Your Account Details

To confirm the details are correct:

1. Ensure that your account details are correct.
2. Select the I confirm the details above are correct option.
3. Click on the Start button.
   
   

Once you have confirmed your account details, the Connect Application is displayed at the first step. A short tour is also displayed in a popup window. Whilst you can close this at any time, if this is the first time accessing the Connect Application, we recommend you spend a few moments familiarizing yourself with it.

Correcting Your Account Details

To correct one or more of the account details:

1. Click the icon to the right of the field to be changed. A text box is displayed below the field.
2. Type the required changes in the text box.
3. Repeat steps 1 and 2 for any other fields that require changing.
4. Click the Send for Review button.

On receiving the changes, we will amend the account information. Once complete, we will be in touch for you to confirm our changes.