Mimecast Email Incident Response - End User Feedback

This article explains how to configure & customize end-user feedback. Feedback is important to train & engage your end-users to keep reporting. This is intended for Administrators.

Considerations

• End user feedback informs the end user on the outcome and engages them to continue to report messages.
• When reporting a message, end users always receive (near) direct confirmation (regardless of MEIR).
  • Mimecast Essentials provides direct in-line confirmation.
  • Outlook end-user reporting provides email-based confirmation.
• Depending on your configuration options, the end user will receive the notification when MEIR classifies the reported email.
• By default, the end user notification is disabled and will require an Administrator to enable it in the Mimecast Administration Console. Once enabled, the end users will receive the notifications.

Configuring MEIR Notifications

To enable the end-user notification:

1. Log in to the Mimecast Administration Console.
2. Navigate to Users & Groups | Applications.
3. Click on either:

• • The New Application Settings button.
  • An existing Application Setting to edit.

4. Navigate to the Common Applications | Email Incident Response Settings section.
5. Select the relevant box(es) to enable end-user feedback for the desired message classifications as outlined in the table below.

Field / Option	Description
Benign	If selected, end users will receive a feedback email in response to classifying a message as Benign. This excludes Mimecast Awareness Training and 3rd Party Awareness Training simulations.
Indeterminate	If selected, end users will receive a feedback email in response to classifying a message as Indeterminate.
Malicious	If selected, end users will receive a feedback email in response to classifying a message as Malicious.
Simulated	If selected, end users will receive a feedback email in response to classifying a message as Mimecast Awareness Training or 3rd Party Awareness Training.

For further information on classifications, see Message Classifications & Follow-up Actions.

6. Click on the Save and Exit button.

Example Notification

The default notification the end user receives is as below:

Customization Options

The end user notification can be customized and branded using the Notification Set Definition:

1. Log in to the Mimecast Administration Console.
2. Navigate to Policies | Gateway Policies | Notification Sets.
3. Create or configure a Notification Set Definition and Policy, ensuring you select the Email Incident Response - End-user Notification option.

More information on Notification Sets and Branding can be found on the Configuring Notification Sets Definitions and Policies and Branding Introduction pages.