Incydr platform support policy

Updated July 08, 2025 19:12

Overview

Incydr is designed, built, and tested to run on specific operating system and web browser platforms, including:

Windows, macOS, Ubuntu, and Red Hat Enterprise Linux (RHEL)
Google Chrome, Mozilla Firefox. Microsoft Edge, and Safari

This page explains our guidelines and process for ending support for platforms and versions of those platforms.

Support for platforms

Incydr may, at its sole discretion, end support for its products on specified platforms.
Incydr supports the last major version of a platform until the end-of-support date for an Incydr product on that platform.

Support for versions of platforms

Incydr may end support for specified versions of platforms.

We make an effort to support the two most recent versions of supported platforms.
Retirement of a platform version generally coincides with either a minor or maintenance software version release, or with a calendar date.
The end-of-support date for a platform version may or may not coincide with the end-of-support date for a major version of an Incydr product.
In the event that a platform's manufacturer discontinues support for a version of their platform, Incydr is likely to stop producing and supporting its products for that version of the platform as well.

Platform support guidelines

For specific details about system requirements for Incydr products, review the system requirements:

Guidelines for operating system support

For details, see the Operating system support policy.

Guidelines for browser support

We produce and test browser-based products, such as the Incydr console, using the most recent version of each supported web browser.

Guidelines for retirement announcements

Our announcements about ending support for a particular platform are intended to provide you with time to transition to a supported platform. We make an effort to:

Announce retirements at least six months before the effective date of retirement
Support each platform through the platform's end-of-support date

When a platform or version is retired, we post an announcement on the support site and in the community. We also may include retirement announcements in regular email notifications to administrators of Incydr environments.

Definitions

End-of-support

Platforms

Retirement

Software versions

Incydr uses four designations for software versions:

Major software versions contain large features and changes to functionality. Major version numbers are one digit (and a zero), such as 4.0 or 5.0.
Minor software versions contain smaller features and enhancements to existing functionality. Minor version numbers are two digits, such as 3.6 or 4.2.
Maintenance software versions contain bug fixes and other small changes. Maintenance version numbers are three digits, such as 4.3.5 or 5.1.2.
Patch software versions contain bug fixes or other corrections that must be addressed before the next scheduled release point. Patch version numbers are four digits, such as 3.6.4.3 or 4.3.5.1.

Platform announcements

See the Operating system support policy for guidelines and process we follow for operating systems.

Updates to this document

The Platform Support Policy document should not be interpreted as a legally binding commitment, but rather as an informational document that may change as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Incydr as of the date of posting. We may change or update this policy at any time, without notice. We cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Incydr makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.