Original announcement date February 2, 2017
Overview
Code42 agents are no longer supported on computers running the Windows Server operating system.
There are no supported configurations for installing the Code42 agent on a Windows Server operating system. Code42 has no plans to support any version of the Code42 agent on any version of Windows Server.
Affects
All Code42 agent versions
End of support for Code42 agent on Windows Server
The last Code42 agent versions supported on Windows Server were legacy agent versions 4.8 and 5.4, and these agent versions are no longer supported. The last Windows Server versions they were supported on were 2012 R2 and Windows Server 2008 R2. These operating systems are also no longer supported.
Later versions of the Code42 agent may install and run on Windows Server systems, but Code42 no longer tests on those systems, and it does not provide support to users on those systems.
This means:
- Our Technical Support team cannot provide assistance with issues arising from use of any version of the Code42 agent on Windows Server.
- Code42 does not guarantee the agent will work on Windows Server.
Frequently asked questions
Code42 agents are designed to secure end-user devices, such as laptops and desktops. They are not intended to secure data on servers. Thus Code42 is ending support for Code42 agents on Windows operating systems that are intended to run on servers. Running the Code42 agent on unsupported operating systems may produce undesirable results.
You can always find anticipated end-of-support dates for operating systems in the following articles the Supported operating systems article.
Additionally, you can see our guidelines for supporting operating systems in our Operating system support policy.
To continue receiving software updates and support for future releases of Code42 software, you must upgrade to a supported operating system.
To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported operating system.
If you have other questions, contact our Technical Support Engineers.
Updates to this document
This Platform End of Support For Code42 Apps On Windows Server document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.
This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.
All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied, or statutory, by posting such documents or about the information in such documents.
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