Install the backup agent

Overview

This article provides instructions for users installing the backup agent on a single device.

Administrators see Deploy Incydr agents
For administrator instructions to deploy to many devices, see Deploy Incydr agents.

Backup add-on only
This article only applies to the backup agent. As a reminder, we are discontinuing support for the Incydr backup add-on, effective January 1, 2027. See our FAQ for more details.

Considerations

The default install location for the backup agent varies by operating system. You should not move or rename the application file after installation. Moving or renaming the backup agent may result in unexpected behavior. 

Before you begin

• Make sure the device meets the Incydr hardware and software requirements
• See your administrator for specific instructions on downloading and installing the backup agent. 
• If you are reinstalling the backup agent, please refer to our uninstall and reinstall guide instead.
• On Windows and Mac, if your device has multiple user accounts and you want to back up each account separately, follow our instructions to install the backup agent for each user instead.
• On Linux, multiple per-user installations are not supported. Only one installation is supported on a single device.

Steps

Follow the installation instructions for your operating system:

• Windows
• Mac
• Linux

Windows

1. Download the version of the backup agent for Windows provided by your business or organization. See your administrator for guidelines on downloading the backup agent.
2. Double-click the EXE file, then click Next to begin the installation wizard.
3. For Installation Type, click Next to accept the default setting, Everybody (all users).
   The backup agent will be accessible to all users on the device. If you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
4. Sign in to the backup agent.

Mac

1. Download the version of the backup agent for Mac provided by your business or organization. See your administrator for guidelines on downloading the backup agent.
2. Double-click the DMG file, then double-click Install Code42.
3. Follow the prompts to complete the installation using the default settings.
   The backup agent will be accessible to all users on the device. If you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
4. Sign in to your backupagent.

Linux

To install the backup agent on Linux, run the install.sh shell script with user permissions (you cannot install as root). For more detailed instructions, refer to the step-by-step information below.

1. Download the latest version of the backup agent for Linux. See your administrator for guidelines on downloading the backup agent.
2. Extract the TGZ file to Downloads.
3. Open Terminal and enter: cd ~/Downloads/code42-install
4. Press Enter.
5. Then enter: sudo ./install.sh
6. Press Enter to continue with installation.
7. Advance through the remaining prompts by answering Yes or No questions.
   Answer by typing a y or n, and press Enter.
8. The backup agent opens after the installation completes.
9. Sign in to your account.

Dependency on libgconf-2-4

Backup agents on Linux typically require that you install the configuration package libgconf-2-4. If that package is missing, the initial install alerts you. To install the package, type the following in the terminal:
sudo apt-get install libgconf-2-4
After you install libgconf-2-4, your backup agent should work normally.

Dependency on libXScrnSaver

On Red Hat Enterprise Linux 7, the backup agent requires the package libXScrnSaver. If that package is not present, the backup agent installer prompts you twice for permission to install the package. Reply Yes to both prompts:

CrashPlan requires libXScrnSaver, but it was not detected on your system.
Would you like to install it now? (y/n) [y] y Installing libXScrnSaver ... Total download size: 24 k Installed size: 40 k Is this ok [y/d/N]: y

Without libXScrnSaver, the backup agent service runs, but the app cannot open on desktops.
The log file /usr/local/crashplan/log/ui_error.log reads
error while loading shared libraries: libXss.so.1

What's next?

Get started using the backup agent: Get started

Related topics

• Deploy Incydr agents
• Incydr hardware and software requirements
• Uninstall the backup agent
• Uninstall and reinstall the backup agent