Troubleshooting
This guide includes troubleshooting information and related solutions for issues you may encounter when managing your Incydr environment.
- "No file available for download" reasons
- Backup agent cannot connect due to deep packet inspection
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Device backup critical
- Device backup warning
- Error adding user to a watchlist via integration or the API
- File restore process and restore speeds
- File selection shows 0 MB selected
- Hash error messages
- Incorrect capitalization in the file selection
- macOS missing tab title and URL for Google Chrome events
- Real-time changes not detected due to case sensitivity
- Reauthorize and enable the Code42 custom app in Box
- Recover from ransomware
- Resolve "Microsoft Audit Log is inaccessible" errors for OneDrive
- Resolve "There is an issue with the connection" error
- Resolve accidental uploads to iCloud
- Resolve agents or devices marked as duplicate
- Resolve deployment errors with insider risk agent version 2.3.0
- Resolve email domain already exists error
- Resolve extreme scale from large manifest files
- Resolve Google Drive security data errors
- Resolve Google Super Admin errors
- Resolve maximum user drives exceeded errors
- Resolve required Salesforce event stream errors
- Resolve Salesforce API quota errors
- Resolve Salesforce connected app revocation errors
- Resolve Salesforce service account user or profile errors
- Resolve slowed performance of Google Drive and Gmail data collection