Mimecast Partner - Getting Started

Updated April 03, 2025 13:30

This article explains how new MSP Partners can access the Mimecast Partner Portal.

Walkthrough

Once your Partner Agreement is signed, follow these steps to access the Mimecast Partner Portal:

Send your Account Manager a list of the required portal users (names and emails). Depending on your account type:

- Your account manager will set up the required accounts for our Reseller Portal and send the details.
- For our Managed Service Providers (MSP) Partner Portal, continue to Step 2.

Users must be set up on your Mimecast account to access the Portal. Usually, this is completed as part of the "Recipient Validation" stage of the Connect Process. See Connect Application - Recipient Validation.

Consider the following when setting up users on your Mimecast account:

We recommend enabling Directory Synchronization on your account for the best user experience, allowing users to log on with their existing Domain credentials. Otherwise, Mimecast Cloud Passwords must be set up.
For Cloud Password users, we recommend setting up self-serve password resets on your account. This allows users to reset their Mimecast cloud password should they need to. See the Configuring the Resetting of Cloud Passwords page for more information.
Users must have a "Primary" email address to access the Portal. An alias or forwarding email address is not currently supported for authentication.
Single-Sign-On is also supported by the Partner Portal. Refer to the Single Sign-On (SSO) section for details on enabling this, depending on your end-user application. In addition, 2-Factor Authentication is also supported. See the 2-Step Authentication Overview page for further information.
For any new users joining at a later stage, ensure they are added to your Mimecast account before requesting a Portal invite.