Accepted Messages

This article explains the actions you can carry out on Accepted Messages in the Mimecast Administration Console, and is intended for Administrators.

Introduction

The Accepted Messages queue in the Message Center allows you to review recently sent and received messages that are awaiting indexing. Once indexing is complete, messages are moved to the Mimecast Archive. Before being archived, you can access the metadata and SMTP transmission information, which is useful for troubleshooting message delivery.

Additionally, the queue allows you to:

• Compare sender and recipient message views side by side.
• Forward up to 50 messages to a specified recipient.
• Permit or block message delivery for the recipient.
• Report messages as spam, malware, or phishing.
• Export message data.

Accessing Accepted Messages

You can access Accepted Messages, by using the following steps:

1. Log in to the Mimecast Administration Console.
2. Navigate to Message Center | Accepted Messages.
3. All accepted messages are displayed. 

Viewing Message Details

You can click on a message to access detailed information in the Message Details pop-out panel. This allows you to:

• Access metadata and SMTP transmission information.
• Compare sender and recipient message views side by side.
• Permit or block message delivery for the recipient.
• Report messages as spam, malware, or phishing.
• Release held messages upon investigation.

See the Managing Message Details page for further details.

Refining Search Results

You can search for specific messages and refine the results, by using the following steps:

1. Log in to the Mimecast Administration Console.
2. Navigate to Message Center | Accepted Messages.
3. Click on the All pull-down menu.
4. Select from one of the following options:

• • From: Searches by the From email header information.
  • To: Searches by the To email header information.
  • Subject : Searches by the message subject.
  • IP Address :Searches by the message's IP address.

5. Enter any known message details in the Search field.
6. Click on the Search icon button to display the refined results.

Forwarding Messages

If your Administrator role has the necessary content view permissions, you can forward single or multiple messages to one or more recipients, by using the following steps:

1. Log in to the Mimecast Administration Console.
2. Navigate to Message Center | Accepted Messages.
3. Check the boxes of the message/s you wish to forward.
   Up to 50 messages can be selected and forwarded at a time.
4. Click on Forward, and a sliding panel displays.
5. Enter the recipient's email address in the To field.
   Multiple email addresses can be added, separated by a semicolon
6. Optionally:

• • Click on the Show Cc or Bcc link to add additional recipients.
  • Change the Subject.
  • Click on the Trashcan Icon to remove any attachments.
  • Click on the Choose File button to add an attachment.

7. Click on Forward.

Reporting Messages

You can report messages in the accepted message listing or an individual message details pop-out panel, by using the following steps:

1. Log in to the Mimecast Administration Console.
2. Navigate to Message Center | Accepted Messages.
3. Click on the   icon in the far right corner of the message.
4. Select to report as:

• • Spam
  • Malware
  • Phishing

5. Enter your comment/reason into the popup box displayed.
6. Click on the Report button. The message is submitted to Mimecast for spam analysis.
7. To report a message as spam, malware, or phishing from the message details pop-out panel:

• • Click on the Report button.
  • Select the appropriate option.

Customizing the Views

You can customize the view of the search results page and apply filters to display only the most relevant message details. See Customizing Message Views.

Exporting Messages

You can export your search results to a downloadable file. See Exporting Results in Accepted Messages.

See Also..

• Message Tracking