This article details enabling end-users to report messages to Mimecast Email Incident Response (MEIR) and recommended configurations. It is intended for Administrators.
Submitting Emails to MEIR
You can choose to report emails to the MEIR team in multiple ways:
- End User Reporting: All Mimecast solutions are effective, however, Outlook End-User Reporting is the preferred solution. For all other solutions, please visit End User Applications - End-User Reporting.
Outlook end user reporting has been proven to be the most accessible method for end users that drives end-user adoption and increases reporting volume while requiring less training.
- Administrator Reporting: You can report emails from within the Message Tracking feature of the Mimecast Administration Console. See the Reporting Spam Malware and Phishing article for full details.
Recommended Configurations
- Configure and enable Journaling to allow all possible threats to be remediated. For full details, see the Journaling page.
- Enable End User Notifications.
Comments
What is the process for an end user to report a false positive?
Hi Matt, many thanks for your comment.
End Users cannot report False Positives.
The correct process is for the Administrator to raise a Support Case for the False Positive:
https://mimecastsupport.zendesk.com/hc/en-us/articles/34000632417043-Simply-Migrate-Raising-a-Support-Case
The Administrator would then have to Report the item using the Spam button, in the Mimecast Administration Console.
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