Overview
Incydr agents are certified for use only on the specific systems that meet our system requirements.
This article lists some common unsupported configurations. Where possible, we offer troubleshooting resources or recommendations for using agents in a supported manner.
Unsupported configurations
Our Technical Support Engineers can't assist you with unsupported processes, so you assume all risk of unintended behavior.
Install only the backup agent
Devices with the backup agent must also have the insider risk agent installed. Using the backup agent without the insider risk agent installed is not supported.
Install the agent to a non-default location
Installing the agent to a location other than the default location is not supported. If you install to another location, the agent may not function as expected.
Run the agent on pre-release operating systems
Agents are not certified for use on pre-release operating system versions. Incydr can't guarantee that the agent will work, or troubleshoot any problems, on alpha, beta, or other pre-release operating systems. Many users have found that completely uninstalling and reinstalling the agent may allow the application to function on these systems.
Run the agent on an ARM processor
Supported
- Agents are supported on Macs with Apple silicon chips (for example, M1, M2, M3).
- Insider risk agent version 1.13.0 and later and backup agent 12.3.0 and later are supported on Windows devices with ARM-based processors.
Not supported
- Other devices with ARM-based processors, including most phones and tablets, are not supported. Raspberry Pi, Pogoplug, and other systems using ARM architecture may be able to run the agent, but the configuration is unsupported. Your results may vary.
Real-time backup for network-attached storage (NAS)
The backup agent can only back up files stored on a NAS when the file verification scan runs. The agent doesn't support real-time backup on network-attached drives. If you have issues monitoring files on these devices, we offer some suggestions that may help you troubleshoot your NAS configuration.
Reassign cache location
Your computer's backup agent cache files contain temporary information about your destinations, the data you have on your computer, details about changes to files, and a number of settings that help the backup agent run efficiently. Depending on the size of your backup selection, these cache files can quickly grow in size.
If you want to free up space on your system drive, moving the cache to a drive with more storage is an unsupported process. Instead, clear your cache to free up space.
Back up a Windows network drive
The backup agent doesn't support backing up mapped drives on Windows, including network drives that are mounted by a user. This is due to a restriction built-in to Windows at the operating system level.
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