Troubleshooting
The section includes troubleshooting information and related solutions for the backup agent.
- Adjust agent settings for memory usage with large backups
- Assign your computer a new ID
- Back up and restore Microsoft Outlook data
- Backup agent and QuickBooks
- Backup agent commands
- Backup agent does not restart after Linux reboots or upgrades
- Backup agent does not run
- Backup agent installer does not open on some Windows installations
- Backup agent shows different file sizes or totals than my computer
- Backup agent status messages
- Backups stall due to too many open files
- Can't find files after replacing a device
- Cannot access backup agent logs on Mac
- Cannot connect to background service
- Cannot connect to destination
- Cannot open backup agent due to uncaught exception error
- Clear the backup agent cache
- Connect to cloud backup destinations from a proxy server
- Connection shows network blocked
- Contacting backup server message prevents web restore
- Destination unavailable
- External drive stops backing up on Mac
- File selection shows 0MB selected
- Forgot your archive key password or custom encryption key?
- How does the backup agent detect away and present settings?
- How to combine email reports
- Installing the backup agent prompts for access to contacts, calendar, and tasks
- Is my backup starting over?
- Known conflicts with the backup agent
- Linux real-time file watching errors