This article contains information on using the Service Monitor to track email delivery and directory synchronization, configure alerts, manage subscribers, and monitor service statuses to proactively address potential issues.
As an administrator, it's important for you to be able to monitor the Mimecast services for which you are responsible. Doing so allows you to proactively solve problems with your service as they arise (e.g., breached queue thresholds, and synchronization service failures).
All of this, and more, is achieved with the Service Monitor. It takes a snapshot of your services every 15 minutes, allowing you to monitor the status of your:
- Outbound and inbound email delivery.
- Directory Synchronization.
Additionally, the monitor allows you to:
- Configure alerts sent to subscribers by email and/or SMS when a problem exists.
- Manage the list of subscribers set to receive early notification of potential issues.
- List recent alerts up to 90 days in the past.
Please note that there may be cases in which Email Alert notifications are not sent. For more information, see Service Monitor Emails Not Sending - Oct 2024.
The Service Monitor displays information in one of the following tabs:
- Dashboard: The dashboard is displayed by default when the Service Monitor is opened. It displays a graphical representation of your outbound delivery and inbound delivery.
- Notifications: Displays a list of any recent alerts issued to Subscribers
- . The list can be filtered by selecting a time scale, subscriber, or queue/service type.
- Alert: This enables you to set the thresholds for each alert type. Subscribers must be set up with the required notification options before they can start receiving the alerts.
- Subscribers: This enables you to set up users to receive alert messages for Mimecast services.
- Accounts: Displays any associated accounts that are set as Subscribers
- This allows the Subscribers to receive alerts across more than one account and is useful for Partners, for example, who manage multiple customer accounts.
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