User Portal - Viewing Your Calendar

Updated May 04, 2026 08:30

This article contains information on viewing your read‑only synced Calendars in the Mimecast User Portal, required permissions and sync services, available Calendar views, access steps, limitations, and troubleshooting information.

Overview

The Calendar provides a read-only view of your synced Calendar data, allowing you to browse your appointments and meetings even when your primary email client is unavailable.

Prerequisites

The following need to be configured before the Calendar is available in the User Portal. If the Calendar option is not visible in the User Portal contact your Administrator.

You have access to the User Portal.
Your Administrator has enabled the View Calendars setting in Application Settings, under Users & Groups | Applications in the Mimecast Administration Console.
Calendar data relies on synchronization via the Mimecast Synchronization Engine or Sync & Recover. Calendar entries will only be visible if your organization has this service configured.
Access to features is subject to your organization’s Mimecast subscription and Administration configuration.

Accessing Your Calendar

You can open the Calendar from the User Portal, by using the following steps:

Log in to the User Portal.
Select Calendar from the left-hand menu.
The Available Calendars panel will display a list of all your synced Calendars.
Select the Calendar you want to view. Only one Calendar can be viewed at a time.

Calendar Views

The Calendar supports three views.

You can switch between views by using the view selector at the top of the Calendar.
In all views, today's date is highlighted, and navigation arrows let you move forward and back.
When browsing away from the current date, a Today button returns you to the current day, week, or month depending on your active view.

View	Description
Month	Shows all entries for the current *month* arranged by *date*.
Week	Shows a *seven-day week* with entries displayed in time slots.
Day	Shows a single *day* with entries displayed in *hourly* time slots.

Limitations

The Calendar in the User Portal is read-only. You cannot create, edit, or delete Calendar entries from within the User Portal. To manage your Calendar, use your primary email client such as Microsoft Outlook.
Only one Calendar can be viewed at a time.

Troubleshooting

Q:	The Calendar option is not visible in the User Portal.
A:	The *Calendar* feature must be enabled by your Administrator. Contact your IT Administrator or helpdesk and ask them to enable the *View Calendars* setting in *Mimecast Application Settings* for your Account.
Q:	My Calendars are not showing in the Available Calendars list.
A:	*Calendar* data is populated via the *Mimecast Synchronization Engine* or *Sync & Recover. If no Calendars* appear, this service may not be configured for your organization, or synchronization may not yet have completed. Contact your Administrator to confirm the synchronization service is enabled.
Q:	My Calendar entries appear to be missing or out of date.
A:	*Calendar* entries are dependent on the synchronization schedule configured by your Administrator. If recent entries are missing, synchronization may not yet have completed. If entries remain missing after a reasonable period, contact your Administrator.