Spam / Phishing - Misreported Spam Messages

This article contains information on reporting spam messages in Mimecast, steps to address misreported spam, and managing blocked senders across various Mimecast applications, including Outlook, Mobile, and Mac.

Applies To...

1. Mimecast Administration Console.
2. Mimecast Personal Portal.
3. Mimecast for Outlook.
4. Mimecast Mobile.
5. Mimecast for Mac.

Walkthrough

When you report a message as potential spam, the message is sent to our Messaging Security team for analysis. Additionally, if you report the message as spam on an end-user application (e.g. Mimecast for Outlook) the sender is added to your blocked list.

There is currently no automated way to report a message as misreported spam. If you incorrectly reported a message as spam, follow the advice below:

1. If the message was a newsletter or something similar, no action is required. Our Messaging Security team can distinguish between actual spam and bulk mail.
2. If the message was from an individual:
3. Create a Mimecast Support Case informing them that the message was not spam. If possible include the message details.
4. Check your managed senders list to ensure the sender hasn't been blocked. Read the relevant page below for the application being used: 

• • • • • End User Managed Senders List
        • Mimecast Personal Portal - Managing Senders
        • Mimecast for Outlook - Managed Senders
        • Mimecast Mobile - Managed Senders
        • Mimecast for Mac - Managed Senders

See Also...

• Reporting Spam, Malware and Phishing
• Outlook End User Reporting
• Mimecast Personal Portal - Managing Senders
• Mimecast for Outlook - Blocking Senders
• Mimecast Mobile - Blocking Senders
• Mimecast for Mac - Blocking Senders