Spam / Phishing - Misreported Spam Messages

This article contains information on how to address mistakenly reported spam in Mimecast, including next steps and checking Blocked Senders. This applies to:

• Mimecast Administration Console.
• Mimecast Personal Portal.
• Mimecast for Outlook.
• Mimecast Mobile.
• Mimecast for Mac.

Overview

When you report a message as potential spam, the message is sent to our Messaging Security team for analysis. Additionally, if you report the message as spam on an end-user application (e.g. Mimecast for Outlook) the sender is added to your blocked list.

There is currently no automated way to report a message as misreported spam. If you incorrectly reported a message as spam, follow the advice below:

1. If the message was a newsletter or something similar, no action is required. Our Messaging Security team can distinguish between actual spam and bulk mail.
2. If the message was from an individual:
   • Create a Mimecast Support Case informing them that the message was not spam. If possible include the message details.
   • Check your Managed Senders list to ensure the sender hasn't been blocked. Read the relevant page below for the application being used: 
     • End User Managed Senders List
     • Mimecast Personal Portal - Managing Senders
     • Mimecast for Outlook - Managed Senders
     • Mimecast Mobile - Managed Senders
     • Mimecast for Mac - Managed Senders

See Also...

• Reporting Spam, Malware and Phishing
• Outlook End User Reporting
• Mimecast Personal Portal - Managing Senders
• Mimecast for Outlook - Blocking Senders
• Mimecast Mobile - Blocking Senders
• Mimecast for Mac - Blocking Senders